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CUSTOMER SATISFACTION SURVEY
Ride Information
Job/Confirmation #:
Please rate the following: (1 = unacceptable, 3 = acceptable, 5 = excellent)
Reservation
1. Was the phone operator courteous?
1
2
3
4
5
2. Was the operator knowledgeable?
1
2
3
4
5
Pickup
3. Was the pickup punctual?
1
2
3
4
5
4. Did the driver open the door?
1
2
3
4
5
5. Did the driver help with your bags?
1
2
3
4
5
Cleanliness
6. Was the car clean?
1
2
3
4
5
7. Was the driver well groomed?
1
2
3
4
5
Comfort
8. Were you offered a choice of radio music?
1
2
3
4
5
9. Were you offered a magazine?
1
2
3
4
5
10. Were you offered water?
1
2
3
4
5
Chauffeur
11. Was he a competent driver?
1
2
3
4
5
12. Was the driver knowledgeable about the route?
1
2
3
4
5
13. Did the driver ask you which way YOU like to go?
1
2
3
4
5
14. Was the driver on the phone during the ride?
1
2
3
4
5
15. Was he helpful, polite, patient, respectful?
1
2
3
4
5
16. Did he drive safely?
1
2
3
4
5
Billing
17. Was the voucher completed to your satisfaction?
1
2
3
4
5
18. Was the final statement/credit card voucher OK?
1
2
3
4
5
Will you use us again?
Yes
No
Will you recommend us to friends?
Yes
No
Please write down your preferences
These will be sent to the driver before each pickup
What do we do well?
What can we improve?
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