LimoRes FAQ for Royal Caribbean:
- Reservation Questions:
- Airport services and Pier Pickups:
- What is the different between an inside pick up or an outside one?
- What happens if my ship is delayed when I return for disembarkation?
- Will I have to pay waiting time if I am the last one to disembark the ship?
- Will I still be picked up on time if my flight is delayed?
- Can I have a driver wait for me with a sign outside of baggage claim?
- Is there an additional cost for Meet and Greet service?
- Costs and Payments:
- Callbacks and Waiting Time Charges:
- Vehicle issues:
- Lost and Found:
Reservation Questions
(1) Who is LimoRes?
LimoRes is a worldwide provider of ground transportation. LimoRes offers car services, SUV, Van, and limo services in over 172 countries and 5000 airports worldwide! We provide Real-time prices for more than 8 vehicle types, anywhere you travel! LimoRes has partnered with Royal Caribbean to provide private ground transportation at most Royal Caribbean arrival and departure ports.
(2) How do I make a reservation with LimoRes?
Reservations for Royal Caribbean customers can be made through our secure website or you can call our toll free number at (800) 687-9614
(3) What type of information do I need to provide for the reservation?
We need the passenger's name, a contact number, pick up address, destination address, number of passengers and the form of payment. Also, any special travel needs, such as pets, car seats, wheel chair accessible vehicle, etc.
(4) Do you offer your service anywhere worldwide?
Yes. We service all of the Royal Caribbean sea ports and 5000 airports around the world. We can provide you with a car, a Van or a limo almost anywhere worldwide.
(5) What types of vehicles can I reserve?
LimoRes offers an extensive array of vehicles which can accommodate from a single passenger to very large groups. You can reserve a Standard Town Car, SUV, 14-passenger van, Stretch Limousines or up to 56-passenger coaches. You can view all types of vehicles on our web site.
(6) Do you provide service on a "per hour" basis?
Yes. If you are unsure of how long you will need a vehicle for, you can hire our service and pay an hourly rate. You can easily book this reservation on our website or over the phone.
*A 3-hour minimum will be applied to hourly jobs in the 4 boroughs outside Manhattan.
Airport services and Pier Pickups:
(1) What is the different between an inside pick up or an outside one?
Inside pick up: The driver waits for you at the baggage claim area with a sign that has the passenger’s name on it.
Outside pick up: After the flight has landed, the passenger needs to call LimoRes at ((800) 687-9614 after they either go through customs if it’s an international flight or pick up their luggage if it’s a domestic flight. The driver will be alerted to which pick up location or terminal the passenger is exiting from. Your car will be waiting curbside at this location.
(2) What happens if my ship is delayed when I return for disembarkation?
LimoRes monitors your ship’s arrival time. If your ship is delayed, LimoRes will update your pickup time.
(3) Will I have to pay waiting time if I am the last one to disembark the ship?
Once you have been provided your disembarkation time, please call LimoRes at 800-687-9614 and provide us with your information. You will then have 45 minutes of free waiting time from the disembarkation time you provided. If you do not call us with your updated disembarkation time, your free 45 minutes of waiting time will start from the time your ship arrives at the port.
(4) Will I still be picked up on time if my flight is delayed?
We constantly monitor flights automatically adjust the pick up time in accordance with the latest arrival time of the flightAs long as you remain on the same airline and flight, you do not need to contact LimoRes as we will check the flight’s status. Only in the event that you have changed airlines or flight, will you need to call LimoRes and give us the new information for your pick up.
(5) Can I have a driver wait for me with a sign outside of baggage claim?
Yes. You can request a "Meet and Greet" service (Inside pick up) and your chauffeur will wait for you at baggage claim (for domestic flights) or outside Customs (in International flights) with a LimoRes sign and your name on it.
(6) Is there an additional cost for Meet and Greet service?
Yes. LimoRes charges additional $15 for this service plus parking fee.
Costs and Payments:
All quoted fares do not include tolls, parking fees (if applicable), discretionary gratuity (in NY, CT and NJ), voucher fee, local and sales taxes (in New York state) stops, waiting time, parking at the airports, etc.
(1) When I pay with a credit card, when do you charge it?
Please note that we seek authorization for 1.5 the amount of the base fare. In addition, in order to protect the card holder's security, the credit card needs to be shown to the driver at the end of the ride.
Callbacks and Waiting Time Charges:
(1) Does LimoRes call the passenger when the vehicle is on location?
Yes. Our system notifies the client when the vehicle is on its way and when the car arrives at the pick up address.
(2) What happens if I don't get a callback?
The client is responsible for being in the vehicle at the time of pick up, even if the client did not receive a call from LimoRes. LimoRes is not responsible for calls that cannot be completed or go to voicemail. Please note that waiting charges will apply from the scheduled time of pick up.
(3) What is your airport pick up waiting time policy?
We start counting the time from the moment the plane arrives at the gate. Thereafter, we give 30 minutes of free waiting time for domestic flights (within the US) and 45 minutes for international flights. If you are delayed inside their airport and arrive after the allotted grace period, you will be charged for waiting time.
Vehicle issues:
(1) Does LimoRes supply car seats for kids?
Yes. There is a charge for this service, as we cannot have car seats stored in the vehicles.
(2) Does LimoRes allow smoking in the vehicles?
No. All vehicles must be clean and smoke free at all times. Your chauffeur will be subject to a summons and fine if he/she permits you smoke in the vehicle.
(3) Does LimoRes allow luggage to be stored in the vehicles?
No. All baggage must fit in the trunk, or you should order a larger vehicle, such as an SUV or a full size van for more trunk space. If you would like to keep your baggage in the vehicle after the chauffeur drops you off, you will be charged the hourly rate applicable for that vehicle. As long as your luggage remains in the vehicle, the driver will not be reassigned to another job.
(4) What is the capacity of your vehicles?
Sedans: up to 4 passengers, and three 27" bags.
Minivan and SUV: up to 6 passengers and 4 bags. If less people, more bags will fit.
Full size van: 14 passengers with no luggage or 10 passengers and 10 bags.
Stretch Limousines: 6, 8 or 10 passengers and three 27" bags
Coaches: Anywhere from 15 to 56 passengers
Lost and Found:
We are not responsible for items left in the vehicle. Please be sure to inspect your belongings, the back of the vehicle and the trunk, before dismissing your chauffeur. As a courtesy to our clients, we will make any effort to locate your lost items. We will send them to you at your own expense.