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CUSTOMER SATISFACTION SURVEY

Ride Information

Job/Confirmation #:

Please rate the following: (1 = unacceptable, 3 = acceptable, 5 = excellent)

Reservation

1. Was the phone operator courteous? 12345 2. Was the operator knowledgeable? 12345

Pickup

3. Was the pickup punctual? 12345 4. Did the driver open the door? 12345 5. Did the driver help with your bags? 12345

Cleanliness

6. Was the car clean? 12345 7. Was the driver well groomed? 12345

Comfort

8. Were you offered a choice of radio music? 12345 9. Were you offered a magazine? 12345 10. Were you offered water? 12345

Chauffeur

11. Was he a competent driver? 12345 12. Was the driver knowledgeable about the route? 12345 13. Did the driver ask you which way YOU like to go? 12345 14. Was the driver on the phone during the ride? 12345 15. Was he helpful, polite, patient, respectful? 12345 16. Did he drive safely? 12345

Billing

17. Was the voucher completed to your satisfaction? 12345 18. Was the final statement/credit card voucher OK? 12345

Will you use us again?
YesNo Will you recommend us to friends?
YesNo Please write down your preferences
These will be sent to the driver before each pickup
What do we do well?
What can we improve?

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