Frequently Asked Questions (FAQs)

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  1. Reservation Questions
    1. How can I make a reservation with LimoRes?
    2. Do you offer World Wide service?
    3. What types of vehicles can I reserve?
    4. Can I use my account to reserve on the web site?
    5. Can I build a profile for future usage?
    6. What type of information do I need to provide for the reservation?
    7. Do you provide service on a "per hour" basis?
    8. What is your cancellation policy?
  2. Airport Service
    1. Do you provide meet and greet service at Airports?
    2. Is there an additional cost for Meet and Greet service?
    3. Do you provide free wait for airport pick ups?
    4. Do you check flights for arrival times?
  3. Payment Method
    1. How do I open an account?
    2. Do you accept credit cards?
    3. Can I book a vehicle for someone else and pay for it?
    4. Do you accept checks?
    5. How can I get a receipt for my trip?
  4. Callbacks and Wait Charges
    1. Will you call the passenger when the vehicle is on location?
    2. What happens if I don't get a callback?
  5. Vehicle Issues
    1. Do you supply car seats for kids?
    2. Must we have the child in a car seat?
    3. Must we wear seat belts?
    4. Do you allow smoking in the vehicles?
    5. Do you allow luggage to be stored in the vehicles?
    6. Do you allow pets in the vehicles?
    7. What is the capacity of your vehicles?
  6. Lost and Found

Reservation Questions

(1)How can I make a reservation?

Reservations can be made securely - we offer three simple ways to book a ride.

Website: www.groundlink.com

Phone: 1-855-747-6863

Mobile App: www.groundlink.com/car-service-app

(2) Do you offer World Wide service?

Yes. We service every US city and 110 countries worldwide. You can find the listings on our website, or you can call customer service and inquire about your destination. For some locations we require a 12-hour notice. You can book all legs of your travel with one visit to our site.

(3) What types of vehicles can I reserve?

We offer an extensive array of vehicles which can accommodate a single passenger or very large groups. You can reserve a Standard Town Car, SUV, 14-passenger Van, Stretch Limousines or up to 56-passenger Coaches. You can view all types of vehicles on our website.

(4) Can I use my account to reserve on the web site?

We encourage you to book your reservations on our website, GroundLink.com. You can login there with your existing Limores account. And you can use your account for any trip, anywhere. You always get a copy of your order and a confirmation number when you provide us with your e-mail address. You can modify the orders right from the e-mail or from the website.

(5) Can I build a profile for future usage?

Yes. After you book your first order our system will let manage your reservations, preferences, save addresses and contact information, simplifying your reservation process.

(6) What type of information do I need to provide for the reservation?

We need the passenger's name, a contact number, pick up address, destination, how many passengers and the form of payment. Also, any special travel needs, such as pets, car seats, wheel chair accessible vehicle, etc.

(7) Do you provide service on a "per hour" basis?

Yes, we offer hourly service. If you need to run errands, move from one meeting to another, go shopping, etc., you can hire a vehicle and pay an hourly rate. There is a 2-hour minimum in Manhattan and you'll need to check minimums in other cities. If you need the vehicle for an extended length of time, you can let us know, and we will accommodate your requests.

*A 3-hour minimum will be applied to hourly jobs in the 4 boroughs outside Manhattan.

(8) What is your cancellation policy?

For all Manhattan pickups we require a 30-minute notice. For the other 4 boroughs one hour is required for cancellations. For all other trips, you will get the cancellation notice after you place the order, with your e-mail confirmation of your order.

Airport Service

(1) Do you provide meet and greet service at Airports?

Yes. When you book your ride, you can request a Meet and Greet service (Inside pickup) and your chauffeur will wait for you at baggage (domestic flights) or outside Customs (International flights) with a sign with your name on it.

(2) Is there an additional cost for Meet and Greet service?

Yes. We charge $10-$25 for this service, plus any airport parking fee the driver accrues when he leaves his vehicle to meet the passenger.

(3) Do you provide free wait time for airport pick ups?

Yes. The passenger gets a free waiting period of 30 minutes for Domestic flight arrivals and 45 minutes for International flight arrivals. We check the arrival time with your airline, and update your pickup time to reflect the new arrival time. Your free wait starts from that time.

If it takes you longer to retrieve your luggage, or if you come out later than the allotted free wait, you will be charged for waiting time.

(4) Do you check flights for arrival times?

Yes. We will verify the arrival time for your flight. As long as you remain on the same airline and flight, you do not need to contact us. We will track the flight. In the event that you change your airline, or flight, you will need to contact us to provide the new information.

Payment Method

(1) How do I open an account?

You can open an account with GroundLink at our website, or contact our office at 866-865-4303.

(2) Do you accept credit cards?

Yes. We accept all major credit cards. When you book your reservation we obtain approval from the credit card company, and your card will be charged only after the completion of your trip.

(4) Can I book a vehicle for someone else and pay for it?

Yes. We offer the ability to book on behalf of others. You can reserve service for other passengers and pre-pay for it by authorizing us to charge the trip to your credit card.

(5) Do you accept checks?

No. Checks will not be accepted by any of our chauffeurs.

(6) How can I get a receipt for my trip?

You will receive a receipt via email 24-48 hours after your trip has been completed. If you do not receive a receipt contact our Customer Service department.

You can also print a receipt from the "My Dashboard" section of our website.

Callbacks and Wait Charges

(1) Will you call the passenger when the vehicle is on location?

Yes. Passengers receive a phone call when their vehicle is on location at the pickup site.

(2) What happens if I don't get a callback?

The passenger is responsible for being in the vehicle at the time of pick up, even if the passenger did not receive a call. We are not responsible for calls that do not go through, or when an incorrect phone number is provided.

Vehicle Issues

(1) Do you supply car seats for kids?

Yes. The request for a child seat should be made at the time of booking. There is a charge for this service, as the driver’s vehicle is not always equipped with child seats and this request requires additional travel time for the driver.

(2) Do you require a car seat when a child is a passenger?

As per NYC Taxi and Limousine Commission rules, it is not mandatory. You can request a car seat if you feel more secure. Local laws in the location of the trip apply and compliance is the responsibility of the client.

(3) Do passengers have to wear seat belts?

NYC Taxi and Limousine Commission rules exempt the drivers and passengers in Taxis and Black Cars from having to wear seat belts. Please feel free to use one if you wish. Outside of NYC local laws apply. A seatbelt is always recommended for a passenger’s safety.

(4) Do you allow smoking in the vehicles?

No. Smoking in vehicles is not tolerated. Smoking is prohibited for the driver and the passengers by the NYC Taxi and Limousine Commission. All vehicles must be clean and smoke free at all times. Your chauffeur will be subject to a summons and fine if he/she lets you smoke in the vehicle.

(5) Do you allow luggage to be stored inside the passenger area of the vehicle?

No. All baggage must fit in the trunk. If you want to keep baggage in the vehicle after the chauffeur drops you off, you will be charged the hourly rate applicable for that vehicle, the vehicle cannot be used for other passengers when your belongings are present.

(6) Do you allow pets in the vehicles?

Yes. A small pet can travel in a sedan as long as it's in a kennel or a carrier. Otherwise an SUV should be ordered. For all large pets, an SUV must be ordered. The only exception applies to Service Dogs. Inform us at the time of booking if a vehicle allowing pets is required.

(7) What is the capacity of your vehicles?

Sedans: up to 4 passengers, and three 27" bags.
Minivan and SUV: up to 6 passengers and 4 bags. If less people, more bags will fit.
Full size van: 14 passengers
Stretch Limousines: 6, 8 or 10 passengers
Coaches: Anywhere from 15 to 56 passengers

Lost and Found

We are not responsible for items left in the vehicle. Please be sure to inspect your belongings, the back of the vehicle and the trunk, before dismissing your chauffeur. As a courtesy to our clients, we will make any effort to locate your "lost" items. We will send them to you at you own expense, or you are welcome to have it picked up from our offices.