Frequently Asked Questions (FAQs)
- Do you offer World Wide service?
- What types of vehicles can I reserve?
- Can I use my account to reserve on the web site?
- Can I build a profile for future usage?
- What type of information do I need to provide for the reservation?
- Do you provide service on a "per hour" basis?
- What is LimoRes's cancellation policy?
- Airport Service
- Costs and Payments
- Payment Method
- Callbacks and Wait Charges
- Vehicle Issues
- Lost and Found
(1) Do you offer World Wide service?
Yes. We service about 400 cities and 5000 airports all over the world. You can find the listings on our web site, or you can call our reservation lines and inquire about your destination. On some of these locations we require a 12 hour notice. You can book all legs of your travel with one visit to our web site, or in one telephone call to our office.
(2) What types of vehicles can I reserve?
LimoRes offers an extensive array of vehicles which can accommodate from a single passenger to very large groups. You can reserve a Standard Town Car, SUV, 14-passenger van, Stretch Limousines or up to 56-passenger coaches. You can view all types of vehicles on our web site.
(3) Can I use my account to reserve on the web site?
We encourage you to book your reservations on our web site. If you have an account with LimoRes, we will give you a 5% discount for every order reserved on the web site. And you can use your account for any trip, anywhere. You always get a copy of your order and a confirmation number when you provide us with your e-mail address. You can modify the orders right from the e-mail or from the web site.
(4) Can I build a profile for future usage?
Yes. After you book your first order our system will let manage your reservations, preferences, save addresses and contact information, simplifying your reservation process
(5) What type of information do I need to provide for the reservation?
We need the passenger's name, a contact number, pick up address, destination, how many passengers and the form of payment. Also, any special travel needs, such as pets, car seats, wheel chair accessible vehicle, etc.
(6) Do you provide service on a "per hour" basis?
Yes. If you need to run errands, move from one meeting to another, go shopping, etc., you can hire a vehicle and pay an hourly rate. There is a 2-hour minimum in Manhattan and you'll need to check minimums in other cities. If you need the vehicle for an extended length of time, you can e-mail or fax the itinerary to us, and we will accommodate your requests.
*A 3-hour minimum will be applied to hourly jobs in the 4 boroughs outside Manhattan.
(7) What is LimoRes's cancellation policy?
For all Manhattan pickups we require a 30-minute notice. For the other 4 boroughs one hour is required for cancellations. For all other trips, you will get the cancellation notice after you place the order, with your e-mail confirmation of your order.
(1) Does LimoRes provide meet and greet service at Airports?
Yes. You can request a Meet and Greet service (Inside pickup) and your chauffeur will wait for you at baggage (domestic flights) or outside Customs (International flights) with a LimoRes sign and your name on it.
(2) Is there an additional cost for Meet and Greet service?
Yes. LimoRes charges $15 more for this service, plus the client pays the parking fee at the airport, because the driver must park his vehicle.
(3) Does LimoRes provide free wait for airport pick ups?
Yes. You get 30 minutes free wait for Domestic flights and 45 minutes free wait for International flights. We check the arrival time with your airline, and change your order to reflect the new arrival time. Your free wait starts from that time.
If it takes you longer to retrieve your luggage, or if you come out later than the allotted free wait, you will be charged for waiting time.
(4) Does LimoRes check flights for arrival times?
Yes. LimoRes will verify the arrival time for your flight. As long as you remain on the same airline and flight, you do not need to contact LimoRes-we will check the flight. Only in the event that you changed airline, or flight, will you need to call LimoRes and give us the new information for your pick up.
All quoted fares do not include tolls, parking fee (if applicable), gratuities, stops, waiting time, parking at the airports, etc. Your chauffeur will pay the tolls and will charge them to you at the end of the ride.
Tipping is discretionary.
Waiting time: Each client gets a 9 minute grace period for Manhattan pickups, after which waiting time will be charged at the applicable rate for the vehicle ordered. If a client gets into the vehicle 20 minutes after time, the whole 20 minutes will be charged.
(1) How do I open an account?
You can either do it on our web site, or contact our office at 1-888-546-6794. Or you can e-mail your request to Info@LimoRes.net.
(2) Does LimoRes accept credit cards?
Yes. We accept all major credit cards. When you book your reservation we obtain approval from the credit card company, and your card will be charged only after completion of your trip. You will need to have the card with you and present it to the chauffeur for imprint when the pick up is made.
(3) Does LimoRes accept cash calls?
Yes, we do. But for pickups outside Manhattan, or "Live Call" jobs, we require a credit card backup for your order.
(4) Can I book a vehicle for someone else and pay for it?
Yes. You can reserve service for other passengers and pre-pay for it by authorizing LimoRes to charge the trip to your credit card (you will need to fill up a pre-payment form). Or, if you book it well in advance, you can pay by check, as long as it clears before pickup date.
(5) Does LimoRes accept checks?
No checks will be accepted by any of our chauffeurs. You can pre-pay by check, as long as it clears before your scheduled ride.
(6) How can I get a receipt for my trip?
If you pay by cash, please ask your chauffeur to provide a receipt when you arrive at your destination. If paying by a credit card, or charging to your LimoRes account, please take one copy of the voucher and use that as a receipt.
If you need a receipt after you have been dropped of, please call our billing office, or Customer Service department, give them your confirmation number and they will either fax or mail you the receipt. Alternatively, once the job is closed, you can download your signed voucher from our website. Just Log in, and select "My Reservations".
(1) Will LimoRes call the passenger when the vehicle is on location?
Yes. Our system will notify the client when the vehicle is assigned, and when the driver puts himself on location, the client will get a second call informing that the vehicle is on location.
(2) What happens if I don't get a callback?
The client is responsible for being in the vehicle at the time of pick up, even if client did not receive a call from LimoRes. LimoRes can't be responsible for calls which are not going through, or when a client provides a telephone for callbacks that is not working, or that's going to voice mail.
Wait charges will apply from the scheduled time of pickup.
(1) Does LimoRes supply car seats for kids?
Yes. There is a charge for this service, as we can't have car seats stored in the vehicles. The driver will have to travel to our office, pick up the proper seat/s and go to your address.
(2) Must we have the child in a car seat?
As per NYC Taxi and Limousine Commission rules, it is not mandatory. You can request a car seat if you feel more secure, but there will be a charge for it.
(3) Must we wear seat belts?
NYC Taxi and Limousine Commission rules exempt the drivers and passengers in Taxis and Black Cars from having to wear seat belts. Please feel free to use one if you wish.
(4) Does LimoRes allow smoking in the vehicles?
No. Smoking is prohibited for the driver and the passengers by the NYC Taxi and Limousine Commission. All vehicles must be clean and smoke free at all times. Your chauffeur will be subject to a summons and fine if he/she lets you smoke in the vehicle.
(5) Does LimoRes allow luggage to be stored in the vehicles?
No. All baggage must fit in the trunk, or you should order a larger vehicle, such as an SUV, a Stretch Limo or a full size van. If you want to keep baggage in the vehicle after the chauffeur is to drop you off, you will be charged the hourly rate applicable for that vehicle, because we won't be able to assign this vehicle to any other client, as long as your belongings remain there.
(6) Does LimoRes allow pets in the vehicles?
Yes. A small pet can go in a sedan, providing it's in a kennel or a carrier. Otherwise an SUV should be ordered. For all big pets, an SUV must be ordered. The only exception will apply to Service Dogs.
(7) What is the capacity of your vehicles?
Sedans: up to 4 passengers, and three 27" bags.
Minivan and SUV: up to 6 passengers and 4 bags. If less people, more bags will fit.
Full size van: 14 passengers
Stretch Limousines: 6, 8 or 10 passengers
Coaches: Anywhere from 15 to 56 passengers
We are not responsible for items left in the vehicle. Please be sure to inspect your belongings, the back of the vehicle and the trunk, before dismissing your chauffeur. As a courtesy to our clients, we will make any effort to locate your "lost" items. We will send them to you at you own expense, or your are welcome to have it picked up from our offices.