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FAQ
CUSTOMER SATISFACTION SURVEY
Ride Information
Job/Confirmation #:
Please rate the following: (1 = unacceptable, 3 = acceptable, 5 = excellent)
Reservation
1. Was the phone operator courteous?
1
2
3
4
5
2. Was the operator knowledgeable?
1
2
3
4
5
Pickup
3. Was the pickup punctual?
1
2
3
4
5
4. Did the driver open the door?
1
2
3
4
5
5. Did the driver help with your bags?
1
2
3
4
5
Cleanliness
6. Was the car clean?
1
2
3
4
5
7. Was the driver well groomed?
1
2
3
4
5
Comfort
8. Were you offered a choice of radio music?
1
2
3
4
5
9. Were you offered a magazine?
1
2
3
4
5
10. Were you offered water?
1
2
3
4
5
Chauffeur
11. Was he a competent driver?
1
2
3
4
5
12. Was the driver knowledgeable about the route?
1
2
3
4
5
13. Did the driver ask you which way YOU like to go?
1
2
3
4
5
14. Was the driver on the phone during the ride?
1
2
3
4
5
15. Was he helpful, polite, patient, respectful?
1
2
3
4
5
16. Did he drive safely?
1
2
3
4
5
Billing
17. Was the voucher completed to your satisfaction?
1
2
3
4
5
18. Was the final statement/credit card voucher OK?
1
2
3
4
5
Will you use us again?
Yes
No
Will you recommend us to friends?
Yes
No
Please write down your preferences
These will be sent to the driver before each pickup
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What can we improve?
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